It is the nature of our
business to give good technical and practical support for the farm suite of
programs. Users of our system benefit from the annual support and upgrade
contract which allows the user to phone or email for comprehensive support.
Our business relies on the
continued use of our products by the farmers , year in and year out and as
such you matter to us. To ensure that costs are kept to minimum for both
farms and ourselves, we have personnel answering the phones on an “office
day” time scale. At other times messages are uplifted and dealt with
regularly.
Our telephone help line is the
same number as our sales line, we treat existing customers and prospective
new sales with the same importance.
How to Get the
best from Customer Support
●BY Telephone on :- 01631 569956
Always have your
computer on and be in front of the computer.
Try not save up
questions, we, and other callers prefer to deal with each query as it
happens rather than to clog up the lines with a long and multi-faceted query
line.
We are happy to give
guidance and advice where we can and will always answer queries on any
computer or software related matter. However try not to use our help line
instead of that of Microsoft or AOL or other software vendor.
If you get an
answering machine, always leave a message. Farmers tend to phone at roughly
similar times. We will always return your call. Keep the message brief. On
busy days we check our messages regularly to ensure that we get back to all.
